Worst Customer Service
Worst customer service. I got a Lycamobile plan for my 1 week holiday and my plan still hasn’t been activated after 4 days. I called customer service 3 times and every time I called them, They promised me that my SIM/plan would be activated in next 24-28 hours. My holiday is almost over and i still can’t use the SIM.
I asked to talk to a supervisor, They hung up. I also got called “Sir” several time and I definitely do not sound like a man. I opted in for the customer satisfaction survey which was meant to follow right after the calls, but I guess the call agents manually opted me out as I wasn’t very happy with their service.
Hector The Man
The customer service (Via Twitter) is absolutely amazing. Hector is really helpful and gets things stored ASAP.
Thanks again, Hector.
Best Customer Service
Best customer service. I got to speak to one of their team who sorted out my issue straight away. Very good national plus plan. Unlimited calls/texts 2g data +100mns international for £10!!
Worst company, Cheat with customers
Worst company, cheat with customers. I recharged my number and activate plan- keep your number for I come back home from holiday my number, not in work.