Lycamobile General Frequently Asked Questions

There are some most frequently asked questions that we are receiving from your side, That’s why we put all these questions along with their answers so that you will get what you want.

How can i receive text with Lycamobile offers and permotions?

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If you want to receive Lycamobile offers and permotions offer texts no need to worry you can get them easily, Just text YES to 3232. You can opt out at anything by sending STOP.

Is it mandarory to register my details to use Lycamobile services?

It is not mandatory to register your details, we would strongly recommend you do. Just register your number opens up many addition features including the ability to manage your Lycamobile account online, Setting up Auto top up, collecting itemized bill copies, changing or updating personal information and more. It means there no boundry while your are using lycamobile online services you can easily change your info and detail whenever you want.

Why I have been charged for internet access when I use WiFi?

If you are using wifi or your mobile data is also on working. If your wifi signal strngth is low than your mobile automatically shift from wifi to mobile data in some smart mobiles. To avoid these issues please deactivate the data option on your mobile while using Wifi.

How can i register my Lycamobile SIM card?

You can register your Lycamobile SIM on Lycamobile official website www.lycamobile.co.uk. You need to remamber your PUK number while you are doing this process.

Will a plan purchase be consider a top-up?

No, a plan purchase be consider as a top-up. It means you need to be tp-up separately.

I have topped up before registration, Will I be able to get the £2 free cradit?

No you must register before you top up, than you will able to get £2 free cradit.

How do I get my £2 free credit for registering my SIM?

After that when you register your SIM, you need to top-up twice . After completing the second top-up of lycamobile sim. you will get a welcome letter from Lycamobile within 7 working days which will contain the PIN number entitling you to £2 free credit.

Do you provide a Lycamobile SIM with a handset? 

No we only provide Free Lycamobile SIM card at the moment.

Do you provide locked or unlocked handsets?

No all Lycamobile handsets are unlocked.

Do you offer contract services?

No, at the moment we only provide Pay As You Go services, But we have do have various services. We have different plans and bundles for you you can visit ou site with different countries category.

I have credit but I am getting an error when attemting to make a call saying i don’t have enough balance to continue this service, Why is this?

Your Lycamobile SIM is set up to let you know when your balance gets below a set level. That is why you may receive this error message. However, once you disconnect the first attempt and try again, the call will go through – as long as there is enough credit. If the problem persists, please call Customer Services on 322 from any Lycamobile number. This is a common error you will get to know when you resolve this one following different options that we mentioned above.

I have enough balance on my Lycamobile SIM. Why I am still unable to activate plan?

You are going through this problem due to your mobile data connection. Please turn off mobile data and restart your handset. If the problem continues, please call customer service on 322 from your Lycamobile.

How can I get the copy of my itemized bill?

To get your itemized billing copy sent to you, please make sure you have a main balance/credit of £7.50 on your Lycamobile SIM card. You will get your itemized bill for the last 6 months, including the current month, to your registered address only.

Please note that you need to be a registered customer to get the itemized bill copy.

How can I check my billing details?

You need to register your Lycamobile SIM at www.lycamobile.co.uk to check your billing info. Once you completed the set up you will get a strong password which will allow you to gain access to online management on lycamobile website.

How do I check my Lycamobile balance?

You can easily check your balance by dialling *131# from your handset. On the other way you can call our Automated voice response on 21 from your Lycamobile phone.

How do I check the call rates?

You can check our low calling rates from lycamobile official website. Another way you can dial *136* followd by the phone number you wish to call with its country code and then # from your mobile. For example *136*0040377881276# (number is Lycamobile Customer Services).

Why can’t I send or receive texts?

First, please make sure you have enough credit to send a text. If you still can’t send or receive texts, please check the Message Centre Number (MCN) in your SMS settings it should be +447404000111 for Lycamobile UK. If you see a different number, enter +447404000111, turn your handset off and on and then retry sending any unsent texts. If the problem remains please contact.

How do I activate roaminmg using Lycamobile?

Roaming is automatic service you will receive when you travel abroad. If you can’t get roaming just restart your handset, After that you can use lycamobile roaming service without any problem.

How much does it cost to access my voicemail?

Your Lycamobile voicemail service automatically activated. To access your voicemail from your Lycamobile in the UK dial 121 (or 91#). Calls to access the voicemail are absolutely free.

I have not used my Lycamobile SIM for a while and it has stopped working. why is this?

Lycamobile automatically deactivate your SIM card if you don’t use them for while like calling orb texting within 90 days. After that your SIM card is not able to make calls or texts.

Can I send or receive premium texts or make premium rate calls using Lycamobile?

No, we are not offering premium texts or premium calling.

What smartphone/handset canI use with Lycamobile?

Your cell phone needs to be compatible with internationally recognised GSM standards, adopted by all the major handset manufacturers. There is no restriction on mobile companies you can use iPhone, Sony or many other world’s know famouse smart phones brands.

How do I send a text message from the UK to another countries with Lycamobile?

Lycamobile is works in the same way as other mobiles when it comes to sending international texts messages.Simply text 00 followed by the country code without the first 0, then the area code and then the phone number and press send.

Instead of 00 you can also use a “+”. For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lycamobile Customer Services and is not available to text).

How do I make international calls by using Lycamobile?

There is no other way to call internationally by using Lycamobile. Simply dial 00 followed by the country code you are calling (e.g. 40 for Romania), then the area code without the first 0 (except Italian landlines where the first 0 is kept) and then the phone number and press the call button. Instead of 00, you can also use a “+” (e.g. +40).

For example, if you were calling Romania from the UK, you would dial 0040377 881276 (example is Lycamobile Customer Services). Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Why is there a flashing enveloped on my mobile?

The flashing enveloped indicates your texts memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free up some storage space. The number of messages you can store will vary from one handset to another.

How can I stop receiving unwanted or spam texts?

Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messages. These companies have clever ways of getting mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

How do I have contact someone if I have problem?

You can visit our contact us page and get all the queries according to your needs.

Are there any monthly hidden charges?

No there are no monthly hidden charges, Yoy will pay what you see.

What should I do if I forget my PIN/PUK codes?

If you activate your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times, your SIM card will automatically lock. If this happens, you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please keep it for safekeeping. If you have already joined My Lycamobile, you can also find your PUK code displayed. If not, please call Customer Services on 020 713 20322 and our friendly team will return your call.

What is My Lycamobile?

My Lycamobile is a way to monitor your calls and texts online. You can join today to gain access to lots of useful tools, plus get £2 of FREE credit too. Find out more about My Lycamobile.

How can I buy a Lycamobile SIM or top up my balance?

You can order a Lycamobile SIM for free here. Top-up vouchers can be purchased from at various locations as well as on our website. To find your nearest location.

How can I deactivate my voicemail service?

There is no need to worry iof you want to deactivate your voicemail service just simply dial *185#.

What should I do if my handset is locked?

If your Lycamobile SIM is not working when you first put in handset, It may have a SIM lock. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock. Additionally, if your mobile phone screen shows any of the following when you first put your Lycamobile SIM into your phone: ‘blocked’, ‘barred’, ‘incorrect SIM’ or ‘SP lock’, your mobile may be locked to another network. There are a number of ways to unlock your phone – just call our friendly Customer Services team on 020 7132 0322 for expert advice.

How long can I keep my number for if I don’t use any of Lycamobiel services?

We will keep your number for 120 days if you not use any ofb Lycamobile service. However, you may also keep your Lycamobile number for up to 1 year without using our service. Just dial *139*9999# from your Lycamobile and follow the instructions on the screen. Please be aware that there will be a fixed annual fee of £5 which will be deducted from your balance.

What are “MBOS” entries on my top-up history?

MBOS entries on your top-up history indicates the rewards you get for using Lycamobile. These are added automatically, are free and don’t have any cost to you.

Itemised Bill Enquiry procedure.

An Itemised Bill must be requested over the phone. Customers requesting an Itemised Bill should have a minimum main balance of £7.50 (for 6 months of billing) or £15 (for 1 year of billing).

This is so we can automatically deduct the amount once we receive the request. We will then send the Itemised Bill within 7-10 working days.

How can I get a detailed statement of my transactions?

If you register for My Lycamobile than you can easily get your all transaction history nd easily download from the Lycamobile online feature.

Why can’t I send pictures by SMS?

Well right this feature is not available right now, but you can send pictures using lycachat.

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