Lycamobile Network Connectivity Frequently Asked Questions

The most frequently asked question these days by the cellular network customers, They are facing network connectivity. Sometimes they lost signals or did not able to call or text. So here we put all the questions asked by the lycamobile customers.

My SIM doesn’t work in a specific handset but other SIM cards do. Why is that?

If your SIM Card is not working in your handset, May be your handset is locked or the signal problem by the provider. Please contact the mobile dealer and explain it is working only some specific networks not for all.

My SIM seems to be damaged and I am not able to connect to the network. What should I do?

If your Lycamobile SIM is demaged contact our customer center 0207 132 0322 from any network or 322 from your Lycamobile number. We will provide you with a brand new activated Lycamobile SIM and PUK number and help you transfer your old number to your new SIM within 24 business hours.

Why can’t I connect to the network after returning from a trip abroad?

If you return from abroad trip, Your mobile start searching for local networks. But if this doesn’t happen automatically, manually connect to the network by following the below steps:

1-Find an option called Lycamobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.

2-Once you find Lycamobile Services, select Lycamobile > Mode > Manual > National.

3-After when you select ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.

What should I do when I see ‘No network/Emergency only’ on my phone?

It means your SIM Card is not fix correctly, First insert your SIM Card and try again in slot. Then manually connect the network by following steps that explain in below.

1-Find an option called Lycamobile Services or Lyca Services on your phone. This will likely be found somewhere in your settings folder, under ‘Tools’, ‘SIM’ or among the apps.

2- After finding Lycamobile Services, select Lycamobile > Mode > Manual > National.

3- After selecting ‘National’, your phone will return to a previous page or start the Manual Network Search by itself.

4-Following this, reset your phone without taking the SIM out and then start the Manual Network Search again.

Once you have manually connected, restart your phone. If after several attempts the above procedure is not working, check the SIM card’s surface for scratches or cracks. If the SIM is damaged, go to your nearest retail point for further assistance.

Why am I not getting complete coverage in a few places?

Network coverage is completely bassed on your location, Keep trying if this problem not resolve contact customer care center  on 322 from your Lycamobile.

Why does my phone show emergency calls only?

Please restart your handset and select the network manually, you can choose Lycamobile or O2.

Can I share my device’s data connection through a personal hotspot or tethering?

Yes these days this is the most common process that we are doing and make our handset router and share our data package with other devices like a laptop or games console. So, if you’re in an area with no Wi-Fi, but you have a 4G or 3G signal, you can use that signal to go online. If you do this frequently we recommend you monitor your data usage by dialling *137# and follow the instruction

A personal hotspot lets you share your device’s data wirelessly, so it’s also called ‘wireless tethering’ or a ‘Wi-Fi hotspot. Tethering lets you do the same thing, using a USB cable instead of a wireless connection. I phone users may need to enter personal hotspot’s APN: data.lycamobile.co.uk under setting.

Mobile Data:> Mobile Data Network:> Personal Hotpot :> APN :>

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